If you have placed an order and
received a tracking number, we would first advise that you track your
package in order to see its status. If the order says delivered please contact us by email or by messenger immediately so that we can ensure your order gets shipped to your
All orders are processed and shipped within 24 hours of placing your
order. If you place your order after 3 pm on Friday, it will be shipped on
Monday. If you do not receive a tracking number within that time frame, please
contact us. Delivery time depends on your selected shipment method.
Luckily, our socks are designed
to be one size fits most, apart from our King Sized Byford Socks. If you
do receive the wrong product, contact us by email or messenger as soon as possible so we can
ship out your correct order and send you a return label with instructions for returning the wrong product.
At ELL & Atty we inspect all our products at every level of
the process. Each step of production is carefully monitored for faults all
the way up to packing and shipping to your door. If you are not
completely satisfied or any issue arises, please contact us and we will certainly offer you a
refund or ship a new pair of socks to you.
·We stand by our products 100%. If you are not
completely satisfied or any issue arises, please contact us and we will make it
right and offer you a refund and instructions to return. Returned socks are
then sanitized and donated.
To exchange or return your ELL
& Atty products, please contact our customer service via email or messenger as soon as
possible. Our reps will send you an e-mail providing you with instructions
on how to return the product and will ship you the correct pair of socks.
A tracking number will be sent to you in an email once your order has been processed and shipped. If you do not receive a tracking number within 1 business day of placing the order, please reach out to our team by email or messenger to make sure your products are on the way and we will provide you with the tracking information.
If you have not received a
confirmation e-mail or the e-mail containing the tracking number for your
order, please first ensure that your payment was correctly processed. If your payment was completed successfully and you have not received
confirmation, please contact us by email or messenger as soon as possible so we can provide you
with the correct information you need to receive your order.
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